Service assurance in the transport of goods, to encourage the optimization of processes related to transport logistics and the reduction of waste
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The transport of goods is one of the main economic activities today and an essential pillar of many other activities, with a well-defined growth trend and with increasingly demanding needs, namely in terms of quality of service, whether this is related to meeting deadlines or the conditions of carriage. This is particularly relevant when we talk about delicate, perishable goods of high commercial or even sentimental value. The paper proposes an architecture for carriers to provide a service with guaranteed transport conditions without major changes to the operating model and at a lower cost. Currently, this quality assurance is essentially based on validation, often empirical, of the state of the goods after delivery. It is not even possible to speak of confirmation upon delivery, as in reality, most operators avoid this confrontation. The existence of services with a guarantee of compliance with the agreed conditions for transport not only conveys the necessary confidence to the end customer, but can even promote other businesses, but above all promotes the accountability of all actors in the value chain, fostering process optimization and waste reduction. On the other hand, as this is a goods tracking solution, knowing the actual flow of goods helps identify opportunities for improvement. The architecture is based on IoT, cloud, and blockchain technologies.
