publicações selecionadas
-
artigo de revista
- DETERMINANTS OF CUSTOMER SATISFACTION AND LOYALTY IN THE TRADITIONAL RETAIL SERVICE. Economic and Social Development. 2017
-
artigo de conferência
- A shift share approach for evaluating the trade links between Panama and the European Union. 23nd International Scientific Conference on Economic and Social Development. 2018
- The loyalty and satisfaction determinants: a factor analysis applied to the south and insular Portuguese traditional retail. 10th Annual Conference of the EuroMed Academy of Business. 2018
- The mediating role in the customer satisfaction-loyalty relationship on the retail industry. 10th Annual Conference of the EuroMed Academy of Business. 2018