resumo
- The learning ability of a firm is often cited as a necessary feature for its longevity. This ability has a greater impact on family businesses, given their characteristics. This research analyses the learning ability of Portuguese small family businesses. The research is based on an empirical study with primary data collected from a multiple case study of 22 firms. The results indicate that firms have some learning ability but on a small scale. The results also show that this learning capacity is almost absent from the design of firms’ operations and employees and is especially related to the owner-manager and the relationship established with the environment.